IHG asked DUCASSE Conseil to create a comprehensive F&B concept and customer experience for the launch of one of their international brands in a future 5-star hotel in Paris.
The concept had to meet customer expectations and local market needs. DUCASSE Conseil was chosen for its in-depth knowledge of the local market and its expertise, both in creating the concept and in implementing operational excellence.
Hotel and resort dining
Paris, France
2018
DUCASSE Conseil reviewed the plans for the kitchens and dining rooms in order to improve their layout, flow, and ergonomics, and to adapt the list of equipment to the future offering.
Taking into account local market analysis, investor expectations, and operational expertise, DUCASSE Conseil created the entire F&B concept and customer experience for the hotel’s main restaurant, bar, mezzanine, and rooftop (culinary identity of the venue: tableware, staff uniforms, customer experience, positioning of the bar and wine cellar).
DUCASSE Conseil analyzed the local competition in order to challenge the initial positioning desired by the internal F&B teams.
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